Custom Comfort Medtek Statement On Covid-19 Update: Stay-At-Home Mandates

Update added April 1, 2020

In an effort to slow the spread of the COVID-19 virus, Florida Gov. Ron DeSantis has issued a Stay-at-Home mandate for the entire state.

The April 1 order calls for Floridians to limit their movements and personal interactions for the next 30 days, except to “obtain or provide essential services.”

In light of the new order, Custom Comfort wants to reassure our customers and supply partners that we plan to remain open and functioning at full capacity for as long as possible.

Custom Comfort is considered an essential industry because our medical furniture products and supplies are crucial to the needs of hospitals and clinics during the COVID-19 crisis. The Stay-at-Home mandate exempts health-related companies such as materials and parts suppliers, distributors of medical equipment and makers and distributors of personal protective equipment (PPE), according to the Department of Homeland Security’s Guidance on the Essential Critical Infrastructure Workforce.

Also, because our manufacturing facility is located in Orange County, we have been abiding by an Orange County Stay-At-Home mandate issued on March 24, which contained similar restrictions and guidelines.

Original post added March 26, 2020

In light of the recent Stay-At-Home mandate from Orange County, FL, where our manufacturing facility is located, we want to assure you that Custom Comfort Medtek plans to remain open and functioning at full capacity as long as we possibly can.

Custom Comfort is exempt from the mandate because our medical furniture products and supplies are crucial to the needs of hospitals and clinics during the current COVID-19 crisis.

The emergency executive order, dated March 24, 2020, states that “businesses that sell medical equipment and supply providers . . .” and “factories, manufacturing facilities . . . “are considered essential and will remain open.” Ongoing updates can be accessed at the Orange County government emergency safety web page.

The latest developments and precautions aimed at limiting the spread of COVID-19 are available at the CDC website at

As previously mentioned, we are first and foremost prioritizing the health and safety of our employees. 

Since the beginning of the COVID-19 pandemic, we have taken all possible measures to ensure the safety of our workforce, their families and the community. Our employees have been following safety guidelines from the Centers for Disease Control and Prevention (CDC), including:

  • Washing their hands often and thoroughly (for 20 to 30 seconds)
  • Avoiding touching their eyes, nose and mouth
  • Sanitizing high traffic touch points throughout our facility multiple times each day
  • Keeping a 6-foot distance between themselves and other people
  • Staying home if they feel sick

Additionally, we are working hard to provide the safe and timely flow of products to our customers. Our management has been in contact with key vendors to ensure the continuity of our material supply chain. We don’t see a risk of order delays at this time, though we will continue to monitor the situation closely and alert our customers as soon as possible in the event of any delays.

We also understand the urgency of having the right medical products and supplies during this unprecedented pandemic. Our customer service team is available to assist healthcare facilities to make sure they have the beds, PPE and other items they need to provide care.

Please know that we are here to help you in every way possible. We have also implemented another level of customer service: calling every customer prior to shipping to confirm that they are able to take delivery of their order.

If you have any questions or need assistance, do not hesitate to contact us at 800-749-0933.

Chad Dunbar
Vice President / Custom Comfort Medtek

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