Each piece of furniture is built with specific needs and color choices in mind. Due to the inherent biohazardous risk associated with blood collection, custom upholstered furniture cannot be returned once removed from their original packaging. If the item is defective in any way, the defective part will be replaced or repaired free of charge.
Order Placement
Our Customer Service team is available by phone from 9:00 am to 5:00 pm Eastern time Monday through Friday at 407-332-0062 or toll free at 800-749-0933. Fax orders may be placed 24 hours a day, 7 days a week at 407-332-0025 or toll-free at 800-842-7718.
General Terms of Sale
All invoices are due 30 days from order shipment. Invoices not paid within 30 days become past due and immediately payable. Visa, MasterCard and American Express are also accepted. We make every effort to maintain our pricing. All prices are published on our website and in our catalog. However, due to changing costs by our raw material suppliers, pricing may be adjusted. If so, we will honor your purchase order for pending orders.
Delivery
We custom manufacture and assemble each order with your specific colors and needs in mind. Please allow up to 4-6 weeks for delivery. Please notify our Customer Service Department of any custom order which requires a RUSH delivery, and we will do our best to accommodate you. A $75.00 RUSH fee may be added to your order.
In a hurry…RTS
Select any of our RTS products and we guarantee to ship it to you within 1-2 business days. Throughout our catalog, you will see some of our most popular items noted with the RTS logo. When you see the logo, you can order that item with greater confidence knowing it will arrive in time to meet your deadline! Same Day Shipping with Overnight Service is also available. All RTS products are available in Dark Blue only. For complete program details call our Customer Service Group.
Warranty
Custom Comfort Medtek manufactured products carry up to a 5 year limited warranty. For complete warranty details, please visit our website or request a copy from our customer service team.
Returns
Due to the inherent biohazardous risk associated with blood collection, upholstered furniture cannot be returned once removed from their original packaging. If the item is defective in any way, the defective part will be replaced or repaired free of charge. If a claim is made, please keep all packaging materials for 15 days. Thank you for your cooperation.